Terms & Conditions

Last updated: July 13, 2026

Acceptance of terms

These Terms & Conditions govern your use of the Queen City Movers website and services. By using this site or booking a move, you agree to these terms. If you do not agree, please do not use the site or our services.

Quotes & estimates

Quotes are based on the information you provide, such as home size, inventory, access and distance. Flat-rate quotes are guaranteed as long as the scope of the move does not change. Significant changes to inventory, access or services requested on move day may affect the final price.

Booking & cancellations

A booking is confirmed once we agree on a date and scope of work. If you need to reschedule or cancel, please contact us as early as possible so we can offer your window to another customer.

Your responsibilities

You are responsible for ensuring safe and legal access at both locations, including any required building reservations, parking or certificates of insurance, and for disclosing specialty items (such as pianos, safes or oversized pieces) when you request your quote.

Liability & claims

Queen City Movers is licensed, bonded and insured (US DOT 3948217, NC C-2887). Valuation coverage and the claims process are provided in writing with your move documents. Claims must be submitted within the timeframe stated in those documents.

Payment

We accept cash and all major cards, with the balance due on completion of the move unless otherwise agreed in writing.

Changes to these terms

We may update these Terms & Conditions from time to time. The current version is always posted on this page with its last-updated date.

Contact us

Questions about these terms? Call us at (704) 555-0182 or email [email protected].